Privacy Policy of Entrusted Lending
Entrusted Lending Pty Ltd, Australian Credit Licensee ACL 540953, is committed to respecting the privacy of your personal information. This policy statement explains how we collect, store, use, and disclose personal information (including credit information and credit eligibility information) and outlines the steps we take to comply with privacy laws.
In this policy, the terms “us,” “we,” and “our” refer to:
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment concerning the personal information we hold about you and how we handle that information.
We recognize that any personal information we collect about you will only be used for the purposes for which it was collected, or as permitted by law. It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures its protection.
Our commitment is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 (Privacy Act), the Privacy (Credit Reporting) Code 2014 (Credit Reporting Code), and any other relevant laws.
When we refer to personal information, we mean information that can identify you or is reasonably likely to do so. This may include information or an opinion about you.
The kinds of personal information we may collect include:
“Credit eligibility information” refers to personal information obtained from a credit reporting body (e.g., a consumer credit report) or personal information derived from such information, which is used to assess your creditworthiness. The types of credit-related information we might collect include:
Credit-related information means:
We use credit-related information to assess your eligibility for finance and to manage that finance. We may exchange this information with credit and finance providers and credit reporting bodies.
Entrusted Lending utilizes artificial intelligence (AI) to enhance our services, such as assisting brokers with email composing activities, loan assessments, and automating parts of our customer service. We do not use customer data, including email data obtained through Google Workspace APIs, to develop, improve, or train generalized AI or machine learning models.
Your personal information, including email contents, is used only for the purposes of providing our services to you, and is not used for the development or training of AI models. We are committed to ensuring that your data is not shared for AI model development, and we take steps to ensure that customer data is securely handled in all aspects of our service.
This transparency ensures that you are fully informed about how your data is used, and we comply with regulatory requirements that govern data usage for AI.
We collect and receive personal information about you (including credit-related information) for the following purposes:
If you apply for a finance broker role with us or if you apply for employment, we will collect information to assess your suitability for the role and manage the relationship with you.
Where reasonable and practical, we will collect your personal information directly from you. This may include:
We may also collect information about you from publicly available sources, such as public registers, social media, or through third parties, including credit reporting bodies, finance brokers, employers, and other service providers.
We may disclose your personal information to third parties such as:
We ensure that third parties receiving your information have a commitment to protecting your data in a manner at least equal to our own.
We may exchange your credit-related information with credit reporting bodies, such as Equifax, Experian, and Illion, for the purposes of assessing your eligibility for finance and managing that finance.
We may store credit-related information both in electronic and paper formats. We use cloud storage to store personal and credit-related information, and some data may be stored overseas, but we ensure that all appropriate security measures are in place.
Under the Notifiable Data Breaches Scheme, we are required to notify you and the OAIC if a data breach is likely to cause serious harm to individuals. If we believe a data breach has occurred, we will notify affected individuals and advise on steps to mitigate the impact.
From time to time, we may use your personal information to provide you with information about offers or services that may interest you. You can opt out of receiving such marketing communications at any time by contacting us or using the unsubscribe function in emails.
We rely on you to ensure that the personal information we hold is accurate and up to date. If you wish to make any changes to your personal information, you may contact us directly.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access. However, no data transmission or electronic storage method is 100% secure, and while we strive to protect your data, we cannot guarantee its absolute security.
If you are dissatisfied with how we have dealt with your personal or credit-related information, or have a complaint about our compliance with the Privacy Act or Credit Reporting Code, please contact our complaints officer at admin@entrustedlending.com.au. We aim to resolve complaints within 30 days.
If you’re not satisfied with the response, you may escalate the matter to the Australian Financial Complaints Authority (AFCA) or the OAIC.
We may update this privacy policy from time to time. You can always find the most up-to-date version on our website. Any changes to the policy will be effective once posted.
If you have any questions or suggestions about this privacy policy or how we handle your information, please contact us at:
Phone: 1300 311 176
Email: admin@entrustedlending.com.au
Address: 2b/9 John Lund Drive, Hope Island, QLD, 4212